Our Commitment to Privacy
Our customers and visitors entrust us with information that they want to be treated discreetly. We take this trust seriously. The information you give to elevenplusdirect.com will always been treated confidentially and not passed on to third parties.
Data security is important to us. All customer information, which are maintained by ourselves, is stored in our own private servers. No access to our software, servers or the data stored on it is available to external parties. Our security measures are continuously adapted and improved in line with technological developments.
This policy was updated in January 2020.
About the information you give us
elevenplusdirect.com has been serving its customers around the world since 1980. Those customers entrust us with information which they expect to remain confidential. We take that trust seriously. The information you provide to elevenplusdirect.com is not made available to any other company or individual. It is used internally to process the orders you place with us, whether for a free service or when you are making a purchase.
Protection of personal data
elevenplusdirect.com has its own servers which are maintained by us. Nobody outside of elevenplusdirect.com has access to our software or data. The website uses SSL encryption for security and to protect the transmission of confidential content. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line. All pages that transmit personal data to our servers are encrypted in secure SSL mode. The data that you transmit to us cannot be read by third parties.
As the controller, elevenplusdirect.com has technical and organizational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, every data subject is free to transfer personal data to us via alternative means, e.g. by telephone.
Collection of personal data
If we require personal information from you, you will be asked to confirm that your details have been transmitted. By submitting your data; you give us your consent to collect this data. In general, this data is requested when you create an account, create a registered user profile or purchase a product from our elearning platform.
Use of personal data
The creation of your account on our website requires the entry of name, contact number, credit card details and location.
The use of the services on this website is possible with an anonymous guest profile, which does not require any personal data other than birth data for the horoscope.
To create a registered user profile, the following data is recorded:
Your e-mail address, which can also serve as your user name
Name and surname
The following additional data is recorded for a purchase:
Address (complete postal address, postcode, city)
Phone number, Fax number (if any)
Your payment preferences, although we never have any knowledge of your credit card number
Any additional notifications you may have entered
Your personal data will be used for the following purposes:
To make it easier for you to use the website, you only need to enter your personal data once.
To deliver or activate a purchased product.
To ensure that only you have access to your chart data and online services.
In order to be able to invoice you when you make a purchase.
Deletion of your data
You can delete your account at any time by contacting us. Please note that when you delete a profile, any services such as subscriptions or training purchases are also deleted and thus expire. We require written authorized emails of the registered user profile to confirm account deletions.
Deleting a profile does not mean that all data on the servers of elevenplusdirect.com is deleted. The data and courses can no longer be accessed on the website, but will be stored for a period of six months before being irrevocably deleted. This is used to restore an erroneously deleted profile. If you wish to have your data deleted immediately and irrevocably, please contact us by email.
Retention of data during an order
The data that you transmit to us when placing an order is subject to retention due to our duty to preserve records. This period is 7 years for companies in USA and Hong Kong. All data relevant to an order - name, contact number, email, products, payment information etc. - will be stored by us during this period. This storage takes place independently of the website. This data cannot be deleted.
Credit card data is never stored by elevenplusdirect.com, not even during the payment transaction, which is processed by an external payment provider. We never know your credit card number or security number.
The services and contents of this website can be used anonymously and without registration. However, a registered user profile offers the possibility to store over a 100 courses and to connect to your data from different devices. A valid email address is required to create a registered user profile. By creating a registered user profile, you give us permission to send you e-mails.
If you have forgotten your password or want to set a new one, the corresponding link will be sent to this address. We may also occasionally send you an email to this address informing you of the delivery status of a product you have requested, an innovation in a service you have requested or an innovation on the website, for example. It is not possible to use a registered user profile on www.eTuitionplus.com and at the same time to cancel these emails completely, as they are regarded as an essential part of the service requested by you.
Your email address will be treated confidentially and will not be passed on to third parties.
We send out a few newsletters a year. Sending is done via our own servers. No personal tracking is carried out. Newsletters sent by us contain a link to unsubscribe from the mailing list.
Most of the cookies we use are so-called "session cookies". They are automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser the next time you visit our website.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or generally and activate the automatic deletion of cookies when closing the browser. If you set your browser so that the website "www.astro.com" cannot set cookies, you can use our services, but we cannot guarantee that you will have access to data entered earlier. More about cookies at elevenplusdirect.com can be found in our FAQ.
Server Log Files
Our server automatically collects and stores information in log files, which your browser automatically transmits to us.
- Browser type and browser version
- Hostname of the accessing computer
- Time of the server request
- Referrer URL
- Operating system used
This data is not assigned to specific persons, and it is not combined with other data sources. We reserve the right to check the data subsequently if we become aware of concrete indications of an illegal use.
Right to information, deletion, blocking
You have the right to free information about your stored personal data, its origin, and recipients, and the purpose of data processing as well as a right to correction, blocking or deletion of this data at any time. You can contact us at any time if you have any further questions on the subject of personal data.
Payment Method: Data protection provisions about the use of PayPal as a payment processor
On this website, the controller has integrated components of PayPal. PayPal is an online payment service provider. Payments are processed via so-called PayPal accounts, which represent virtual private or business accounts. PayPal is also able to process virtual payments through credit cards when a user does not have a PayPal account. A PayPal account is managed via an e-mail address, which is why there are no classic account numbers. PayPal makes it possible to trigger online payments to third parties or to receive payments. PayPal also accepts trustee functions and offers buyer protection services.
The European operating company of PayPal is PayPal (Europe) S.à.r.l. & Cie. S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg, Luxembourg.
If the data subject chooses "PayPal" as the payment option in the online shop during the ordering process, we automatically transmit the data of the data subject to PayPal. By selecting this payment option, the data subject agrees to the transfer of personal data required for payment processing.
The personal data transmitted to PayPal is usually first name, last name, address, email address, IP address, telephone number, mobile phone number, or other data necessary for payment processing. The processing of the purchase contract also requires such personal data, which are in connection with the respective order.
The transmission of the data is aimed at payment processing and fraud prevention. The controller will transfer personal data to PayPal, in particular, if a legitimate interest in the transmission is given. The personal data exchanged between PayPal and the controller for the processing of the data will be transmitted by PayPal to economic credit agencies. This transmission is intended for identity and creditworthiness checks.
PayPal will, if necessary, pass on personal data to affiliates and service providers or subcontractors to the extent that this is necessary to fulfil contractual obligations or for data to be processed in the order.
The data subject has the possibility to revoke consent for the handling of personal data at any time from PayPal. A revocation shall not have any effect on personal data which must be processed, used or transmitted in accordance with (contractual) payment processing.
The applicable data protection provisions of PayPal may be retrieved under https://www.paypal.com/us/webapps/mpp/ua/privacy-full.
Our pages include plugins from the social network Facebook, provider Facebook Inc, 4 Grand Canal Square D2 Dublin, Ireland. You can recognize the Facebook plugins by the Facebook logo on our page. An overview of the Facebook plugins can be found here: https://developers.facebook.com/docs/plugins/.
When you click on a "Share" button, a direct connection is established between your browser and the Facebook server. Facebook receives the information that you have visited our site with your IP address.
This website occasionally uses functions of the web analysis service Google Analytics. The provider is Google Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. The use of Google Analytics on www.astro.com is exclusively for statistical purposes. elevenplusdirect.com does not request or use any personalized data
Google Analytics uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.
You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie is set which prevents the collection of your data on future visits to this website: Disable Google Analytics
If you have purchased a training or subscription from elevenplusdirect.com, the website will automatically be free of advertising for the duration of the subscription.
All other visitors receive advertisements from Google AdSense, Google DFP, Criteo, and Media.net. The advertising of Media.net is not personalized, but content related. The other advertisers use various techniques to display personalized advertising, which are listed below.
This website uses Google DoubleClick for Publishers (DFP) Small Business, a service for integrating ads from Google Inc. "("Google"). As part of DFP Small Business, the Google services AdSense and DoubleClick Cookie are also used. Google DFP Small Business uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. Google DFP Small Business also uses so-called web beacons (invisible graphics). These web beacons can be used to evaluate information such as visitor traffic on these pages. The information generated by cookies and web beacons (including the IP address of users) about the use of this website and delivery of advertising formats is transmitted to a Google server in the USA and stored there.
Since Google needs your IP address e.g. for the detection of invalid click activities and attacks, the IP address is anonymized by Google after 9 months. This information may also be passed on by Google to Google's contractual partners. However, Google will not merge your IP address with other data stored by you.
You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: https://www.google.com/settings/ads/anonymous?hl=en
The information received via cookies and web beacons, your IP address and the delivery of advertising formats are transmitted to a Google server located in the USA and stored there. Google may disclose this collected information to third parties where required to do so by law or where Google has requested third parties to deal with data processing. However, Google will merge your IP address together with the other stored data.
Smartsoft (UK) Ltd
152 - 160 City Road,
London EC1V 2NX
(Mo - Fr 9 - 5pm UK Time)
Email for questions regarding privacy and data deletion: firstname.lastname@example.org
Frequently asked questions
Why you may receive a mailing from us?
Our email marketing is permission based. If you received a mailing from us, our records indicate that (a) you have expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.
If you believe you have received unwanted, unsolicited emails you may remove yours contact information by the opt-out option or by email at marketing@eTuitionplus.com..
Social Networking Sites ("SNS")
We may collect your personal data when you xreate an account with our elearning system; when you register to join our network by ‘liking’ or connecting to our network on Facebook, Linkedin or other social media platform, or by logging into an account that you already have with certain third-party SNS’s via our services.
How can you stop receiving email from us?
Each email sent contains an easy, automated way for you to continue receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the Unsubscribe or Update Profile links at the end of any email or contact us at email@example.com
How we protect your privacy
We use appropriate security measures to protect against the loss, misuse and alteration of data used by our system. Our contact information is not shared, nor used with other services or accessible by third party promoters. You contact information is 100% guaranteed as private.
Sharing and Usage
We will never share, sell, or rent individual personal information with anyone for their promotional use without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information, and to contracted service providers for purposes of providing services relating to our communications with you.
Use of Web Email Services
When we send your emails, we may include a web email service providers to allow us to determine the number of people who open our emails. When you click on a link in an email, we may record this individual response to allow us to customize our offerings to you. We use a private and proprietary service to collect only limited information, time and date of a page being viewed, and a description of the page on which the Web service resides (the URL) or forwards, for our own streamlined marketing purposes only.
Cookies are tiny text files stored by your browser that hold login and usage information about a particular web page or service you use. Cookies are normally enabled by default in most browsers. These instructions are provided in case you have turned cookies off and need to turn them on again. Cookies are harmless. They enable you to be connected directly with your data when you visit a website. We use the information we get when you use the website exclusively for our own services.
For more information about elevenplusdirect.com privacy guidelines, please read the "elevenplusdirect.com Data Protection Policy".
The option for accepting cookies can be switched on or off in all browser types. In order to generate charts at astro.com, it is not necessary for your browser to accept cookies. In certain cases, however, it can be an advantage to do so, for example, you can stay logged in in your registered user profile for a long time, even if you are not using it. Whereas, without accepting cookies, you will be logged out automatically after 15 minutes.
Cookies cannot generally be considered as a security risk, even if other people use the same computer. To be safe, you need to logout from your registered elearning account before leaving the website. To do this, please use the "Login/Logout" link at the top right of the page.